Frequently Asked Questions

Your questions answered

We hope you have all the information you need to book your parking with us for your cruise. If you have any more questions, check our frequently asked questions below or contact our office with your enquiry.

Cruise ship transfers – both ways

How do I get to the cruise terminal?

We'll transfer you using one of our licensed minibuses.

Do I have to wait for transfers?

We aim to provide quick and easy transfers with no waiting around. During exceptionally busy times there may be a brief wait, but we'll always do our best to keep this to a minimum.

How often do transfers run?

Transfers run as and when required at times to suit customers. Our aim is to provide an excellent standard of service at all times.

Do you provide child seats?

We don’t provide child seats. All our vehicles are licensed and seat belt laws are different to that of a normal family car. You’re welcome to use your own child seat, or children under three can travel on an adult lap. Children three years and older can sit in an adult seat with a seat belt. Children on your lap count as another person.

Can you take all my luggage?

We’re used to dealing with large amounts of luggage. We mainly use minibuses with two rows for seating and two rows of seats removed for luggage, so there's plenty of room.

Outbound – at the car park

What time should I arrive at the car park?

We suggest you arrive between 10:30 and 14:30 although you may arrive outside of these times if you wish. Our recommended times are for standard sailings departing between 16.30 and 18.00.

What happens when I arrive?

Drive into the car park and you’ll be greeted by one of our team who will show you where to park. Once you have checked in and we have run through the pick-up procedure with you, it's just a few minutes transfer to all cruise terminals (subject to traffic conditions).

Is there a surcharge for large vehicles, commercial vehicles or trailers?

No charge will be made if your van is a small / medium-sized vehicle (Ford Escort / Vauxhall Combo / Peugeot Partner etc).  We will charge additional fees for oversized vehicles (5 metres or longer), trailers, campers and motorhomes. The price is £3.00 per day extra when pre-booked or £5.00 per day extra if you don't pre-book. Simply tick the option when booking online or inform the office when booking on the phone. There are no height restrictions or extra charges for high vehicles. We kindly request no HGVs.

We're travelling as a large group with more than one car. Can you help?

Yes. We can accommodate large groups of friends and family who wish to travel together. Just ask.

Return – at the Cruise terminal

How do I get back from the cruise terminal?

We'll transfer you using one of our licensed minibuses.

How do cruise terminal pick-ups work?

We'll give you full details when you arrive to drop off your car. In brief, simply let us know what time you wish to disembark and one of our drivers will be ready to collect you. 

What happens when I get back to the car park?

Our driver will drop you close to your car and your keys will be handed back to you.

Does it matter if I self-disembark early?

Not at all. Transfers run as and when required to suit you. As long as you give us at least 24 hours’ notice, we'll have one of our drivers ready to collect you.

Disabled facilities

Do you have any facilities for disabled passengers?

Most requirements for disabled passengers are covered as part of our normal standard of service:

• We handle your luggage so you don't have to.
• We drop you off and pick you up right outside the cruise terminal building so there's minimal walking involved.
• We have ample space to transfer wheelchairs and mobility scooters. 

If you have any special requirements, please contact us and let us know beforehand and we'll do everything we can to accommodate your needs. 

We regret we cannot transport passengers who need to stay in their wheelchair during transport.

Fly cruise 

What if I am going on a fly cruise?

If you're flying out to meet a cruise ship or flying back from a cruise you will be given complimentary transfers to and from Southampton train station or the National Express coach station as well as to or from the cruise terminal.

Alternatively, we can offer you a competitively priced transfer service to and from Gatwick / Heathrow airports or any surrounding hotel.