Questions

We hope we have provided everything you need on our website to book your car with us whilst you cruise from Southampton. If you have any further questions then please check below or call our office for help. Any of our team will be happy to take your enquiry.

Questions about cruise parking

Q) How do I get to and from the cruise terminal?Click Question to see Answer

A) We will transfer you using one of our licensed vehicles.

Q) What time should I arrive at the car park?Click Question to see Answer

A) We suggest you arrive at the car park between 10:30 and 14:30 although you may arrive outside of these times if you wish. Our recommended times are for standard sailings departing between 16.30 and 18.00.

Q) What happens when I arrive?Click Question to see Answer

A) Upon arrival simply drive into the car park where you will be greeted by a member of staff who will show you where to park. Once you have checked in and we have run through the pick up procedure with you it's just a few minutes transfer to all cruise terminals (subject to traffic conditions).

Q) How do pick ups work?Click Question to see Answer

A) Full details will be provided when you arrive but in brief, just let us know what time you wish to disembark and our drivers will be ready to collect you.

Q) What happens when I return?Click Question to see Answer

A) Full details will be provided when you arrive but in brief, just let us know what time you wish to disembark and we will have our vehicles ready to collect you. When back at the car park, you will be dropped within close proximity of your car where your keys will be handed back to you.

Q) Does it matter if I self-disembark early?Click Question to see Answer

A) Not at all, transfers run as and when required to suit the customer. As long as we have at least 24 hours notice we will have our drivers ready to collect you.

Q) Do I have to wait for transfers?Click Question to see Answer

A) We aim to provide quick and easy transfers with no waiting around. During exceptionally busy times there may be a small wait, but we will always do our best to keep this to a minimum.

Q) How often do transfers run?Click Question to see Answer

A) Transfers run as and when required at times to suit customers. Our aim is to provide an excellent standard of service at all times.

Q) What if I am going on a fly cruise?Click Question to see Answer

A) Customers who are flying out to meet a cruise ship, or flying back from a cruise receive complimentary transfers to and from Southampton Train Station or National Express Coach Station as well as to or from the cruise terminal. Alternatively, we can offer you a competitively priced transfer service to and from Gatwick / Heathrow airports or any surrounding hotel.

Q) Do you provide child seats?Click Question to see Answer

A) Please note that we do not provide child seats. All our vehicles are licensed and therefore seat belt laws are different to that of a normal family car. You are welcome to use your own child seat or under 3's can travel on an adult lap. Children 3 years and above can sit in an adult seat with a seat belt. Children on your lap count as another person.

Q) Luggage space?Click Question to see Answer

A) We are used to dealing with large amounts of luggage. We mainly use minibuses with 2 rows for seating, and 2 rows of seats removed for luggage, so there is plenty of room.

Q) Do I have to leave my car keys?Click Question to see Answer

A) No. If you would like to book Self-Park you may choose to take your keys or leave them with us. If you choose to leave your keys we will not touch your car. We have a small area where you can Self-Park, but space is limited and therefore needs to be arranged when booking. Please note that there is an additional charge of £15. When you arrive and we have transferred your luggage to our vehicles, then please let any member of staff know that you wish to Self-Park and you will be directed to an area within the car park designed for customers to park their own car. If you choose the Self-Park option you will still need to check in so you have the relevant information for your return and you will be offered the option of leaving your keys or taking them. ONLY CUSTOMERS BOOKING SELF-PARK HAVE THE OPTION TO TAKE THEIR KEYS.

Q) Is there a surcharge for large vehicles, commercial vehicles or trailers?Click Question to see Answer

A) No charge will be made if your van is a small / medium sized vehicle (Ford Escort / Vauxhall Combo / Peugeot Partner etc.,). However, we will charge additional fees for oversized vehicles (5 metres or longer), trailers, campers and motorhomes. The price is £2 per day extra when pre-booked or £2.50 per day extra if you do not pre-book. Simply tick the option when booking on line or inform the office when booking on the phone. There are no height restrictions or extra charges for high vehicles. We kindly request no HGV's.

Q) What facilities are there for disabled passengers?Click Question to see Answer

A) Most requirements for disabled passengers are covered as part of our normal standard of service - we will handle your luggage so you don't need to - we drop you off and pick you up right outside the terminal building so there is minimal walking involved - we have ample space to transfer wheelchairs and mobility scooters. However, if you have any special requirements not mentioned above, please let us know beforehand and we shall do everything we can to accommodate your needs. We regret we cannot transport passengers who need to stay in their wheelchair during transport.

Q) We are travelling as a large group with more than one car. Can you help?Click Question to see Answer

A) Yes. We can accommodate large groups of friends / family who wish to travel together. Just ask.

Book or call us now for your cruise parking

Call us on 023 8066 0836 or click the 'Book now' button